XGIMI Customer Care
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XGIMI Customer Care
Call Us
Get Support from Us
Call us for support
International phone rates may be charged by your service provider.
Call Us
Product Support
Get help, find answers, download drivers, manuals and more.
AURA
HORIZON Pro
HORIZON
Elfin
Elfin
Horizon
MoGo Pro+
Horizon Pro
Halo+
HORIZON Pro
Halo
MoGo Pro+
MoGo Pro
MoGo
H2
Trouble Shooting & Help
1) The 12-digit SN number is usually on the bottom of your projector
2) Or you can find it in system info: System Settings - System Information - Serial Number
For a more convenient and better user experience, we have a global version for overseas customers. This system is completely different from the Chinese version. To avoid any possible compatibility issues, booting issues or system crashes, please don't switch the firmware between these two versions. XGIMI is not liable for the above issues.
The projection ratio is the ratio of the distance between the lens and the screen and the screen size; when the distance between the lens and the screen is the same, the smaller the projection ratio, the larger the projection screen. 254 cm to 3 meters. H2: 1.2: 1 (30-300 '') Z6: 1.2: 1 (30-180 '') MoGo Series: 1.2: 1 (30-100 + ''), Halo: 1.2: 1 (30-300'')
Place the remote control within 10 cm of the device, press the “return” and “home” buttons on the remote control at the same time, release buttons when the indicator light flashes continuously. After hearing a “ding” sound, pairing is successful. If pairing fails, exit pairing mode and wait 30 seconds before following the above steps to pair again.
Yes, it does. The XGIMI Assistant app can work as an alternative remote control, it also features a number of additional useful functions.
Step 1: Download XGIMI Assistant on your phone
Step 2: Connect your projector to the same Wi-Fi signal as your phone
Step 3: Open the XGIMI app on your projector to search for the closest device or scan the QR code on your projector.
Yes, you can connect your external speakers to XGIMI via HDMI (arc), Bluetooth and AUX jack
Yes, there are many ways for you to stream content from your device to XGIMI projectors.
1. With Wi-Fi, make sure your device and XGIMI projector are connected to the same Wi-Fi, then mirror the device via Airplay, DLNA, XGIMI Assistant (Android device), Miracast;
2. Without Wi-Fi, turn on the hotspot function (H2/Z6), connect your device with the XGIMI hotspot in the Wi-Fi settings for your device. Then mirror the device via methods mentioned in 1; 3. Wired: HDMI;
Yes, you can connect them to your XGIMI projector via the USB or HDMI port.
Yes! Both auto and manual focus are available. Auto-focus: 1- Switch the function key on the remote control to the right, the device will automatically focus. 2- Turn on "Auto focus when power on" and the device will automatically be focused when turned on. Manual-focus: Switch the function key on the remote control to the right, press the +/- button to manually adjust the focus.
Yes! Both vertical keystone correction and horizontal keystone correction are supported.
Do XGIMI projectors have an MEMC (Motion Compensation) function?
Yes, you can download the APK from the Internet and install them via a USB drive:
1. Change the APK suffix to Apk.1 on your computer: e.g. change youtube.apk to youtube.apk.1
P.S.: The suffix limitation will be removed soon, and you will no longer have to change the suffix.
2. Copy the APK to the root directory of the U-disk.
3. Plug the USB into your projector: "File Manager" - "Removable Storage" - "APK " short press ok - choose "Others" - open with "package installer" - "install".
Yes, there will be continuous support and optimization from the XGIMI tech team.
1. We recommend that you stream Netflix with a TV stick.
2. Following the guide for further instruction. Please do not hesitate to contact our customer service team to get the further instruction.
We currently offer a one-year warranty period for projectors bought directly from XGIMI or from XGIMI official stores. Please contact us via email for more details on the warranty process: service-it@xgimi.com. For projectors bought from authorized resellers, please contact the relevant sales channels for further steps.
Every projector is required to be registered after being activated, customers get one-year warranty for projectors from the day of activation. Register link: https://accounts.xgimi.com/it/login/
Within one-year warranty, XGIMI is liable for maintenance services. Please contact us with the below verified information for further checks: service-it@xgimi.com 1. 12-digit serial number 2. Purchasing platform and date 3. Detailed problem description
Trouble Shooting & Help
1) The 12-digit SN number is usually on the bottom of your projector
2) Or you can find it in system info: System Settings - System Information - Serial Number
For a more convenient and better user experience, we have a global version for overseas customers. This system is completely different from the Chinese version. To avoid any possible compatibility issues, booting issues or system crashes, please don't switch the firmware between these two versions. XGIMI is not liable for the above issues.
The projection ratio is the ratio of the distance between the lens and the screen and the screen size; when the distance between the lens and the screen is the same, the smaller the projection ratio, the larger the projection screen. 254 cm to 3 meters. H2: 1.2: 1 (30-300 '') Z6: 1.2: 1 (30-180 '') MoGo Series: 1.2: 1 (30-100 + ''), Halo: 1.2: 1 (30-300'')
Place the remote control within 10 cm of the device, press the “return” and “home” buttons on the remote control at the same time, release buttons when the indicator light flashes continuously. After hearing a “ding” sound, pairing is successful. If pairing fails, exit pairing mode and wait 30 seconds before following the above steps to pair again.
Yes, it does. The XGIMI Assistant app can work as an alternative remote control, it also features a number of additional useful functions.
Step 1: Download XGIMI Assistant on your phone
Step 2: Connect your projector to the same Wi-Fi signal as your phone
Step 3: Open the XGIMI app on your projector to search for the closest device or scan the QR code on your projector.
Yes, you can connect your external speakers to XGIMI via HDMI (arc), Bluetooth and AUX jack
Yes, there are many ways for you to stream content from your device to XGIMI projectors. 1. With Wi-Fi, make sure your device and XGIMI projector are connected to the same Wi-Fi, then mirror the device via Airplay, DLNA, XGIMI Assistant (Android device), Miracast; 2. Without Wi-Fi, turn on the hotspot function (H2/Z6), connect your device with the XGIMI hotspot in the Wi-Fi settings for your device. Then mirror the device via methods mentioned in 1; 3. Wired: HDMI;
Yes, you can connect them to your XGIMI projector via the USB or HDMI port.
Yes! Both auto and manual focus are available. Auto-focus: 1- Switch the function key on the remote control to the right, the device will automatically focus. 2- Turn on "Auto focus when power on" and the device will automatically be focused when turned on. Manual-focus: Switch the function key on the remote control to the right, press the +/- button to manually adjust the focus.
Yes! Both vertical keystone correction and horizontal keystone correction are supported.
Yes! Our products use motion compensation technology through a specific algorithm to solve image flutter and tailing problems when projecting high dynamic images. It significantly increases the clarity and fidelity of dynamic pictures; it will be the perfect companion for watching sports and playing games.
Yes, you can download the APK from the Internet and install them via a USB drive:
1. Change the APK suffix to Apk.1 on your computer: e.g. change youtube.apk to youtube.apk.1 P.S.: The suffix limitation will be removed soon, and you will no longer have to change the suffix.
2. Copy the APK to the root directory of the U-disk.
3. Plug the USB into your projector: "File Manager" - "Removable Storage" - "APK " short press ok - choose "Others" - open with "package installer" - "install".
Yes, the XGIMI Tech team provides support and software optimizations.
1. We recommend that you stream Netflix with a TV stick.
2. Following the guide for further instruction. Please do not hesitate to contact our customer service team to get the further instruction.
We currently offer a one-year warranty period for projectors bought directly from XGIMI or from XGIMI official stores. Please contact us via email for more details on the warranty process: service-it@xgimi.com. For projectors bought from authorized resellers, please contact the relevant sales channels for further steps.
Within one-year warranty, XGIMI is liable for maintenance services. Please contact us with the below verified information for further checks: service-it@xgimi.com 1. 12-digit serial number 2. Purchasing platform and date 3. Detailed problem description