XGIMI's Price Match and
Price Guarantee

Found a lower price? We'll match it!
Get the best price before or after you buy.

What qualifies?

Your order may be eligible for price matching if it is:

Identical to the product

The product must be a matching brand, model number, and color to qualify. The product must also be new.

Immediately available on a qualifying retailer website

Please contact customer service to confirm qualifying retailers.

Better selling price plus shipping

Our Price Match Guarantee includes the price of the item(s) plus the shipping cost. Price Match items must be available from the competitor to ship to the customer’s location.

Not shown on our exclusions list

Exclusions apply, including but not limited to: competitor’s service prices, special sales, and bonus buy offers.

See our full list of exclusions

Choose how you want to price match

After reviewing the above criteria, follow the simple steps below:

Step 1: Find a Better Price

Identify the eligible, lower-priced product you wish to price match on eu.xgimi.com or a qualifying retailer's EU website.

Step 2: Contact us to Request a Price Match

Provide us the active link showing the exact matching low-priced item, the screenshot of the product page displaying the lower price, and your location.

Step 3: Request Completed

We will take 1-3 working days to walk you through the process. Once validated, we'll complete your purchase.

Get Support from Us

Hours of operation (CET): from 9:00am to 9:00pm during Monday to Sunday

Live Chat

Live Chat

What can we help with?

Email Us

Email Us

Tell us how we can help

Can't reach us above? Contact our team directly at service-eu@xgimi.com.

What XGIMI.com Won't Match

  • Clearance, closeout, liquidation sales, damaged, used, open package, refurbished, pre-owned, or rent/lease to own items, storewide or category promotions, offers advertised as % or $ off, non-branded items, or prices that only display on a website after guests log in.
  • Items out of stock, on backorder, or end-of-line products;
  • Corporate (B2B) prices and quotes;
  • Overseas models & color variations that are not available locally (e.g., from parallel importers and grey market distributors);
  • Commercial quantities and pricing (e.g., a reduced price not available to the public);
  • Prices where an item is part of a package or bundle;
  • Pricing errors that are lower as a result of an error by the retailer (e.g., technical issues, misquoted prices);
  • Cashback, credit card/payment method rebates, and coupon offers (e.g., cashback or reduced price requiring a coupon or electronic codewords);
  • Stock liquidations (i.e., clearance products or goods sold by a business placed into receivership);
  • Affiliate promotions that are promoted on behalf of a retailer;
  • Clearance or warehouse outlets;
  • Flash sales lasting less than 12 hours and “doorbuster” sales;
  • Marketplace sellers and drop shippers;
  • Interest-Free and Finance offers where the payment method is part of the condition of a price;
  • Offers and promotions where loyalty points may make up a component of the payment;
  • Products sold by non-authorized distributors；

Common Q&As

Offer Restrictions

  • XGIMI’s Price Guarantee applies if you find a better price during the 30-Day Effortless Return & Exchange period for the item purchased only on XGIMI.com. Any limited quantity, deal-of-the-day, flash sales, clearance, closeout, discontinued, “doorbuster,” . Lower prices must be for identical products on XGIMI.com.
  • Offer does not apply to marketplace resellers, financing offers (including Special Financing offers), gift card offers, bundles, free items, customizable configurations, XGIMI specialty products, pricing errors, service and installation offers, items advertised as limited-quantities, out-of-stock items, clearance, or Outlet products. Any price from a paid membership club or paid loyalty programs (e.g., prices that require a club or loyalty card that is associated with a membership fee).
  • The price for an item must be listed and valid at the time of the match. We reserve the right to verify a competitor’s advertised price and the availability of the item. If XGIMI is not able to verify the lower price, we may decline the request.
  • We reserve the right to limit price quantities of price matches per identical item per customer for local and/or online competitor matches.