XGIMI Membership Program - Terms & Conditions

The XGIMI Membership Program (the “Program”) allows eligible members to earn XGIMI Points (“Points”) through qualifying purchases and activities and redeem them for eligible discounts and rewards on the XGIMI official website.

By participating in the Program, you agree to these Terms & Conditions, the XGIMI Privacy Policy, and any additional terms applicable to specific rewards or promotions.

Notwithstanding anything to the contrary in these Terms & Conditions, any mandatory provisions of applicable local laws that cannot be excluded or waived shall apply to the extent required by law.

1.1. A registered XGIMI account is required to participate in the Program.

1.2. Members must provide accurate account information and use their own accounts to participate in the Program.

1.3. Points and rewards are subject to the eligibility requirements, earning limits, and redemption conditions specified in these Terms or displayed with the relevant offer.

1.4. Points are associated with the member account through which they are earned and are not transferable to another account or between different XGIMI stores.

1.5 Points have no cash value and cannot be redeemed for cash, except as required by applicable law.

2.1. Members may earn Points through eligible purchases and qualifying activities made available under the Program. Available activities, reward amounts, eligibility requirements, and applicable limits will be displayed on the XGIMI website or in the relevant offer terms.

2.2. Each earning activity is subject to its applicable eligibility requirements, verification procedures, and earning limits. One-time rewards may only be claimed once per eligible account. Recurring or activity-based rewards may be subject to additional limits as specified in the relevant offer terms.

2.3. Points earned from eligible purchases are calculated based on the eligible order subtotal, excluding shipping fees, taxes, and gift cards.

2.4. Points will be awarded only when the relevant activity or transaction meets the applicable requirements. XGIMI may verify purchase and activity records before awarding Points.

2.5. Points credited incorrectly, or Points earned from orders that are subsequently canceled or refunded, may be corrected, adjusted, or deducted as applicable.

3.1.  Points will expire if a member has no qualifying Points earning or Points redemption activity for 24 consecutive months.

3.2. Upon expiration, the member's remaining Points balance will expire and reset to zero, to the extent permitted by applicable law.

3.3. Any qualifying points-earning or redemption activity resets the 24-month inactivity period. 

3.4. Reminder emails will be sent 30 days and 7 days before Points expire, where applicable.

3.5. Members are responsible for monitoring their Points balance and activity through their accounts. 

4.1. Members may redeem available Points for eligible discounts through the Rewards widget on the XGIMI website and, when available, the Membership page. The corresponding discount must be applied through the designated checkout process.

4.2. The applicable minimum order subtotal must be met before the Points discount is applied. Shipping fees, taxes, and gift cards are excluded from the qualifying purchase subtotal.

4.3. Points redemption discounts cannot be combined with other discount codes unless expressly permitted by the applicable offer terms and supported by the checkout configuration. They may be used with eligible promotional sale prices, subject to the applicable campaign terms. Specific restrictions may apply to other promotional codes. Any permitted exceptions, including designated gift-with-purchase discount codes, will be specified in the applicable offer terms.

4.4. Individual campaigns may impose additional restrictions on Points redemption. Members must comply with the conditions displayed for the relevant campaign, reward, or checkout.

4.5. Points can only be redeemed for eligible discounts and cannot be used as a payment method for the remaining order balance. Any balance remaining after application of a Points discount must be paid using an accepted payment method.

5.1. If an order is canceled, fully refunded, or partially refunded, the Points earned from that order will be recalculated based on the revised eligible order subtotal, and any excess Points credited may be deducted from the member's Points balance.

5.2. Once Points have been redeemed for a discount, the redemption cannot be reversed, and the Points cannot be returned to the member's Points balance.

5.3. If an order is canceled, refunded, or partially refunded after Points have been redeemed, the redeemed Points and associated discount cannot be reinstated or refunded. However, where the return or cancellation is attributable to XGIMI, members may contact XGIMI Customer Support to request reinstatement of the redeemed Points. Upon verification, XGIMI may manually credit the Points back to the member's account.

5.4. Referral Points are subject to the qualifying order requirements and the applicable return period. If the referral order does not qualify, the associated reward will not be issued or may be adjusted if already credited.

6.1. Members are responsible for maintaining accurate account information and protecting access to their accounts. Members should promptly notify XGIMI if they become aware of unauthorized access or suspected misuse of their accounts.

6.2. XGIMI may verify activity, order, and reward records to determine whether Points have been earned or redeemed in accordance with the Program rules.

6.3. XGIMI may correct Points balances where Points have been credited incorrectly or where an underlying transaction or activity does not qualify under these Terms.

6.4. Any suspected misuse, fraudulent activity, or attempt to obtain rewards contrary to the Program rules may be reviewed by XGIMI. XGIMI may take appropriate action, including withholding or reversing improperly obtained Points or rewards, restricting access to specific Program features, or suspending or terminating a member's participation in the Program. Any action taken will be subject to applicable law and the circumstances of the case.

7.1. XGIMI processes personal information necessary to administer the Program, including relevant account information, order history, reward activity, Points balances, redemption records, and birthday information where provided.

7.2. Such information may be used to calculate and credit Points, verify eligibility, process redemptions, manage referrals, investigate discrepancies, prevent misuse, and provide relevant Program-related communications.

7.3. Personal information will be handled in accordance with the XGIMI Privacy Policy and applicable data protection laws. The Privacy Policy explains applicable information practices, including data use, sharing, retention, and individual rights.

7.4. Newsletter subscriptions and other marketing preferences are managed separately where applicable. Members may unsubscribe from marketing communications using the provided instructions, subject to communications necessary to administer their account or the Program. XGIMI may continue to send communications reasonably necessary to administer the member's account or the Program.

7.5. Members should consult the XGIMI Privacy Policy for details on how to exercise applicable data protection rights or contact XGIMI regarding personal information.

8.1. XGIMI may update the Program from time to time, including earning activities, Points values, redemption rates, reward availability, and other Program conditions, subject to applicable law.

8.2. The latest published Program Terms and Conditions displayed for each reward or promotion will apply to participation and redemption, subject to applicable legal requirements. Changes will not retroactively affect Points already earned or rewards already confirmed.

8.3. Any suspension or termination of the Program, and any resulting treatment of unused Points, will be handled in accordance with applicable law and any notices or transition arrangements provided by XGIMI.

For questions about XGIMI Points, missing rewards, redemptions, or eligibility, please contact XGIMI Customer Support via live chat on the official website or by email at service-eu@xgimi.com. When contacting support, please include your registered XGIMI account email address and relevant details to help us investigate your inquiry.